Case Study

Payment Policy

Effective Date: 2-21-2026

Last Updated: 2-21-2026

Payment Methods

• Credit Cards (Visa, MasterCard)
• Debit Cards
• All payments must be made in USD.
• Gift cards are not accepted.

Disputed Payments

If you believe there is an error in your payment, please contact us immediately at support@sitemakerpro.com or call +(914) 444-5781. We will review the matter and respond within 1-2 business days.

Termination

Termination can be requested at any time by calling or emailing us at support@sitemakerpro.com or +(914) 444-5781.

Changes to Payment Terms

We reserve the right to update or modify this Payment Policy at any time. Changes will be effective immediately upon posting on our website with the "Last Updated" date.

Cancellation Policy

At Site Maker Pro, we strive to provide high-quality services and maintain a transparent relationship with our clients. This Cancellation Policy outlines the terms and conditions for canceling services or projects.

Cancellation by the Client

Notice of Cancellation

Clients must provide written notice of cancellation via email or the designated project management platform. The notice must include the project name, service details, and the reason for cancellation.

Refund Eligibility

Refunds for canceled projects are subject to the following conditions:

After Project Commencement:

• If the project is canceled after work has commenced, the client will be charged for the work completed up to the cancellation date.
• Any remaining balance from payments made will be refunded.

Cancellation by Site Maker Pro

Grounds for Cancellation

Site Maker Pro reserves the right to cancel a project under the following circumstances:

• The client fails to provide necessary information, approvals, or materials in a timely manner.
• The client violates the terms of the service agreement.
• The project is deemed unfeasible or outside the scope of Site Maker Pro' expertise.

Project Pauses

If the client requests to pause a project:

• A written request must be submitted, and the project can be paused for up to 30 days.
• If the project remains paused beyond the agreed timeframe, Site Maker Pro reserves the right to cancel the project and apply the cancellation terms outlined in this policy.

Consequences of Cancellation

Upon cancellation, all work completed up to the cancellation date will be delivered to the client, provided that all outstanding payments are made. Site Maker Pro retains ownership of any work not paid for by the client.

Refund Policy

At Site Maker Pro, we strive to provide high-quality services and ensure customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued for our services. Please read this policy carefully before engaging in any transactions with us.

General Policy

Refunds are only available under specific circumstances, as outlined below. By purchasing our services, you agree to this Refund Policy.

Non-Refundable Services

The following services are non-refundable:

• Completed or partially completed services.
• Custom software, website, or application development projects once initiated.
• Third-party services or tools purchased on behalf of the client.

Refund Eligibility

Refunds may be considered under the following circumstances:

• Immediate refund will be issued if the payment was processed by a minor or if the transaction is not older than 6 months from the date of the refund request.

Service Not Delivered

If the project has not been started within the agreed-upon timeframe, the client may request a refund.

Cancellation by Client

If the client cancels the project before work has commenced, a partial refund may be issued, excluding any administrative or processing fees.

Failure to Deliver Agreed Services

If Site Maker Pro fails to deliver the agreed-upon services due to reasons within our control, a refund may be issued after a thorough review.

Refund Process

To request a refund, please follow these steps:

1. Submit your refund request in writing to our support email within 7 days of the issue.
2. Include your name, project details, payment proof, and the reason for the refund request.
3. We will review your request and respond within 10 business days.
4. If approved, the refund will be processed as outlined below.

Refund Method

• Refunds will be issued via the original payment method (e.g., credit card, bank transfer).
• Refunds may take 5–10 business days to appear in your account, depending on your financial institution.

Delivery Policy

At Site Maker Pro, we are committed to ensuring the timely and efficient delivery of all projects and services. This Delivery Policy outlines the terms, conditions, and procedures for delivering project deliverables to our clients.

Delivery Process

1. Project Completion and Approval

• Once the project deliverables are completed, they will be reviewed internally to ensure they meet the agreed-upon requirements.
• The client will be notified when the deliverables are ready for delivery, along with a summary of the work completed.

2. Delivery Methods

Deliverables will be provided through one or more of the following methods:

• File Transfer: Secure file-sharing platforms (e.g., Google Drive, Dropbox, or other agreed-upon tools).
• Direct Deployment: For websites or applications, deliverables will be deployed directly to the client's hosting server or platform.
• Email: Smaller deliverables, such as reports or documents, may be sent via email.

3. Client Acknowledgment

• Clients are required to acknowledge receipt of deliverables within 3 business days of delivery.
• If no acknowledgment is received, the deliverables will be considered accepted after this period.

Delivery Timelines

1. Estimated Delivery Dates

• Delivery timelines will be outlined in the project agreement or contract.
• Timelines are based on the scope and complexity of the project.

2. Delays

• In the event of unforeseen delays (e.g., technical issues, client feedback delays), the client will be notified promptly, and a revised timeline will be provided.
• Delays caused by the client (e.g., late feedback, incomplete information) may result in an extension of the delivery timeline.

Client Responsibilities

• Provide all required information, content, and feedback in a timely manner to avoid delays.
• Ensure that hosting platforms, servers, or other necessary infrastructure are ready for deployment, if applicable.
• Review deliverables promptly and provide feedback or approval within the agreed-upon timeframe.

Post-Delivery Support

1. Bug Fixes and Adjustments

Minor fixes or adjustments identified within 7 days of delivery will be addressed at no additional cost, provided they fall within the original project scope.

2. Ongoing Support

For ongoing support or maintenance, clients may opt for our support plans, which are billed separately.

Privacy Policy

Effective Date: 2-25-2025

Last Updated: 2-25-2025

At Site Maker Pro, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

• Name, email address, phone number, and other contact details.
• Payment details (e.g., billing address, transaction history).

1.2 Non-Personal Information

• Browser type, IP address, device information, and operating system.
• Information about your interaction with our website (e.g., pages visited, time spent).

1.3 Information You Provide

Any information you voluntarily provide through contact forms, email, or during project discussions.

2. How We Use Your Information

• To provide and manage our services.
• To communicate with you regarding your project, inquiries, or support requests.
• To process payments and invoices.
• To improve our website and services through analytics.
• To comply with legal obligations or enforce our terms and conditions.

3. Sharing Your Information

3.1 With Service Providers

We may share your information with third-party vendors or contractors who assist us in delivering our services (e.g., payment processors and hosting providers).

3.2 Legal Obligations

We may disclose your information if required by law or in response to valid legal requests.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser.

5.2 How We Use Cookies

• To analyze website traffic and usage.
• To remember your preferences and improve user experience.

5.3 Managing Cookies

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.

6. Your Rights

• Access: Request a copy of the personal data we hold about you.
• Correction: Request corrections to any inaccurate or incomplete data.
• Deletion: Request the deletion of your personal data.
• Objection: Object to the processing of your data for specific purposes.
• Data Portability: Request a copy of your data in a machine-readable format.

To exercise these rights, please contact us at [Insert Email Address].

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. International Data Transfers

If you are accessing our website from outside [Insert Country], please note that your information may be transferred to, stored, and processed in [Insert Country], where our servers are located. By using our services, you consent to this transfer.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the "Last Updated" date.